Customer Survey Form

Customer Service Officer Service Quality

Able to provide clear car rental information
Very much agreeAgreeNeutralDisagreeNot applicable
Kind and friendly attitude
Very much agreeAgreeNeutralDisagreeNot applicable
Be able to deal with customer complaints patiently and make arrangements afterwards
Very much agreeAgreeNeutralDisagreeNot applicable
Properly and actively deal with emergencies
Very much agreeAgreeNeutralDisagreeNot applicable

Bus Appearance and Compartment Environment

Comfortable in the carriage
Very much agreeAgreeNeutralDisagreeNot applicable
The cabin is clean and tidy
Very much agreeAgreeNeutralDisagreeNot applicable
Clean and bright exterior
Very much agreeAgreeNeutralDisagreeNot applicable
Air circulation/moderate temperature in the cabin
Very much agreeAgreeNeutralDisagreeNot applicable

Driver Service Quality

Kind and friendly attitude
Very much agreeAgreeNeutralDisagreeNot applicable
Very punctual
Very much agreeAgreeNeutralDisagreeNot applicable
Good driving attitude
Very much agreeAgreeNeutralDisagreeNot applicable
The driving speed is suitable
Very much agreeAgreeNeutralDisagreeNot applicable
Excellent driving skills
Very much agreeAgreeNeutralDisagreeNot applicable
The driver looks neat and tidy
Very much agreeAgreeNeutralDisagreeNot applicable

Service Charge

Clearly displayed on the quotation
Very much agreeAgreeNeutralDisagreeNot applicable
Affordable
Very much agreeAgreeNeutralDisagreeNot applicable

HP overall performance in this service (5 points for the best)
54321

Which of the following sentences do you agree with describing HP? (Multiple options can be selected)
Reasonable feesVery efficient from quotation to order placementThe driver is polite and goodExcellent service by support staffThe quality of coaches is above averageThe bus arrives on timeCan book a lot of busesAverage quality of coachesCan deploy vehicles at any time

From which source did you hear about us? (Multiple options available)
Company webpageFriend introductionFacebookInstagramGoogle search

Will you choose HP Service again?
YesNo

Other valuable opinions:

Thank you for your comments!